You should use SharePoint as your Quality Management System — here’s why
Wondering how you can keep track of people, processes, products, and more to stay in line with ISO 9001 requirements? A successful document audit will depend on the type of Quality Management System you’re using to organize and manage all the elements that fall under your quality policies.
Fulfilling the Quality Management System (QMS) requirements of ISO 9001 (most recently updated in 2015) formalizes a set of methods to review products, services, and operations of your business. Aligning your quality management practices with the principles of ISO 9001 helps you attract and retain customers and gives you a sharp advantage in the marketplace.
The principles of ISO 9001: What you need to know
There are seven primary principles in ISO 9001 that outline certification requirements for a QMS:
Context of the organizationUnderstanding organizational needs:
- Requirements for identifying internal/external issues
- Identifying interested parties and their expectations
- Defining the scope of the QMS
- Identifying your processes and how they interact
LeadershipDocumenting management’s commitment to the QMS through:
- Ensuring customer focus
- Defining and communicating the quality policy
- Assigning roles and responsibilities throughout the organization
PlanningPlanning and creating products or services:
- Requirements for planning
- Product requirement reviews
- Design
- Product requirement reviews
Design - Creating and releasing products and services
- Controlling nonconforming process outputs
SupportControlling resources for the QMS, including:
- Human resources, buildings, and infrastructure
- The working environment, monitoring and measurement resources, and organizational knowledge
- Documents and records associated with processes
- “Soft” resources, including competence, awareness, and communication
OperationsPreparing for the ongoing function of the QMS:
- Assessing QMS risks and opportunities
- Establishing quality objectives for improvement
- Building a plan to accomplish these objectives
Performance evaluationMonitoring the functionality of the QMS:
- Tracking and measuring processes
- Assessing customer satisfaction
- Internal audits
- Ongoing management review
ImprovementImproving the QMS over time:
- Assessing process nonconformity
- Taking corrective actions for processes
Why SharePoint for QMS
Using SharePoint to build a QMS helps make it easy to be more efficient, improve customer satisfaction, and meet the document and reporting requirements for ISO 9001 certification.
Leadership — SharePoint provides an efficient, easy-to-use process for managing policies, SOPs, procedures, Instructions, and more
- Planning — SharePoint provides a systematic way to take corrective and preventive actions to identify the root causes of problems and develop actions to correct or prevent them
- Support — SharePoint can fulfill requirements for ISO 9001 around Control of Documentation, including approval before publishing, review and re-approval, version control/availability, and governance of external documents
- Operations — SharePoint keeps QMS operations running smoothly by helping you stay on top of risk and compliance issues with audits and automations
- Performance evaluation — Audit trails provide documented evidence of key responsibilities across the organization, and assess both internal accountability and customer satisfaction
- Improvement — Ongoing reviews ensure that your business processes are continually improving
Building your SharePoint QMS
Are you looking to implement SharePoint-based ISO 9001 QMS? Pegasus One can help. Contact us today to connect with our SharePoint experts!
